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Can I make purchases directly from the factory?
Can I make purchases directly from the factory?
We do not sell directly from our factory. All purchases are handled through our authorized retailers or project channels to ensure consistent service and quality standards.
What payment methods are accepted?
What payment methods are accepted?
Payment methods vary per country. Further information can be found here.
Forgot Your Password?
Forgot Your Password?
- Find and click the membership button at the top right, then click ‘Sign In/Register’.
- Click ‘Forgot Password’ button.
- Enter your registered email address and the verification code.
- Click ‘Resend My Password’.
- We will send you the password to your registered e-mail address.
- If your email address has changed, please contact Customer Service to update your email address.
Would My Order be Delivered Together?
Would My Order be Delivered Together?
Usually, your order will be shipped in separate parcels.
What If My Order Shows as Delivered But not Received?
What If My Order Shows as Delivered But not Received?
There are a few steps you can take, better within 24 hours after your item shows as delivered:
Confirm your shipping address.
Check all entrances to your home, and check if someone else from your household or a neighbor accepted the package.
Contact the carrier with your tracking number for assistance.
If it has been 24 hours or more since the delivery notification and you still haven't received the product, please contact our support center and provide the order number for assistance.
What Should I Do When I Received a Damaged Item?
What Should I Do When I Received a Damaged Item?
Upon receipt, please kindly sign the word "damaged" on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product.
All product issue inquiries may need to inform us within 14 days of receipt.
Please note that we do not cover the repair fee if unauthorized handyman services were hired.
What Should I Do If There is a Serious Delay with My Shipment?
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.
How long until my order will ship?
How long until my order will ship?
We usually ship all orders within 1-2 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page.
Can I return or exchange an item?
Can I return or exchange an item?
Eligible items may be returned or exchanged within the applicable return period, subject to our return policy. Please refer to our Returns & Refund Policy page or contact customer service for detailed conditions and eligibility.
Why Should I Keep the Original Packaging?
Why Should I Keep the Original Packaging?
Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility.
When I submit credit card information online, is it secure?
When I submit credit card information online, is it secure?
DASHCASA has sophisticated encryption and authentication tools to protect the security of your credit card information via SSL encryption.
Will DASHCASA Sell Or Rent My Information To Other Companies?
Will DASHCASA Sell Or Rent My Information To Other Companies?
We'll communicate with you only if you want to hear from us.
Requests may take up to 6–8 weeks to be effective.
Project
Where can I view online catalogs?
Where can I view online catalogs?
Online catalogs can be downloaded by consulting the “About→Catalogues” section of our website.
How can I receive a print catalogs?
How can I receive a print catalogs?
To receive a copy of the print catalog, you can contact us at
info@dashcasa-original.com
How can I receive press releases and high-resolution images?
How can I receive press releases and high-resolution images?
For information regarding press releases and to receive high-resolution images, please contact the company Press Office at info@dashcasa-original.com
Is it possible to receive the CAD files for products?
Is it possible to receive the CAD files for products?
The 2D/3D files are available for download in the “Download”section of the website Footer.
Can I freely use the photographs that appear on the website?
Can I freely use the photographs that appear on the website?
All photographic material on the website is protected by copyright. To avoid copyright infringement, please contact the company’s Press Office in advance at info@dashcasa-original.com
Product
Is it possible to have a product custom-made or to make alterations to a model?
Is it possible to have a product custom-made or to make alterations to a model?
As an original furniture brand with our own factory, we can evaluate customization or modification requests on a case-by-case basis. Please contact our authorized retailer or project team for further assessment.
How do I maintain my leather chairs?
How do I maintain my leather chairs?
We have created a leather maintenance guide so you have all the information you need to care for your product.
How do I maintain my marble table?
How do I maintain my marble table?
Kindly visit our MAINTENANCE GUIDE for advice.
Are there any care instructions for my product?
Are there any care instructions for my product?
Navigate to the product of your choice using the search function or main navigation menu. Scroll down the page to the heading 'About', where you will find the category 'Cataloues'. The most important product documents – including care instructions – are stored here, ready for download.
My product probably has a defect. ls it still under warranty, and how can l submit a complaint?
My product probably has a defect. ls it still under warranty, and how can l submit a complaint?
Please send us your contact details, along with proof of purchase, the date on the label - usually located under the base of the item - and optional photos of the defect.
What information is required to process my repair request?
What information is required to process my repair request?
To process your repair case as effectively as possible, we typically require in addition to your personal details:
• A short problem description
• A front-view photo of the furniture object as such (not from above)
• A photo of the affected part
• A photo of the white production label (for seating furniture, the production label can typically be found on the underside of the seat – see also separate FAQ)