We do not sell directly from our factory. All purchases are handled through our authorized retailers or project channels to ensure consistent service and quality standards.

Payment methods vary per country. Further information can be found here.

• Find and click the membership button at the top right, then click ‘Sign In/Register’.
• Click ‘Forgot Password’ button.
• Enter your registered email address and the verification code.
• Click ‘Resend My Password’.
• We will send you the password to your registered e-mail address.
• If your email address has changed, please contact Customer Service to update your email address.

Usually, your order will be shipped in separate parcels.

There are a few steps you can take, better within 24 hours after your item shows as delivered:

Confirm your shipping address.

Check all entrances to your home, and check if someone else from your household or a neighbor accepted the package.

Contact the carrier with your tracking number for assistance.

If it has been 24 hours or more since the delivery notification and you still haven't received the product, please contact our support center and provide the order number for assistance.

Upon receipt, please kindly sign the word "damaged" on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.

Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product.

All product issue inquiries may need to inform us within 14 days of receipt.

Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.

We usually ship all orders within 1-2 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page.

Eligible items may be returned or exchanged within the applicable return period, subject to our return policy. Please refer to our Returns & Refund Policy page or contact customer service for detailed conditions and eligibility.

Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility.

DASHCASA has sophisticated encryption and authentication tools to protect the security of your credit card information via SSL encryption.

We'll communicate with you only if you want to hear from us.

Requests may take up to 6–8 weeks to be effective.